Refund policy

Thank you for shopping with Atelier Archives.

Because our planners are fulfilled and shipped through a trusted third-party production and logistics partner, all products are made to order and shipped directly to you. For this reason, we do not accept returns, exchanges, or offer refunds for change-of-mind purchases.

No Returns or Exchanges

Due to the nature of third-party fulfilment:

  • All sales are final.

  • We do not accept returns or exchanges.

  • We do not offer refunds for incorrect size selection, buyer’s remorse, or ordering mistakes.

  • We are unable to cancel or modify orders once they have been processed.

We encourage customers to carefully review product descriptions, specifications, and shipping details before completing a purchase.

Damaged or Defective Items

If your planner arrives damaged, misprinted, or defective, please contact us within 7 days of delivery at:

atelierarchivesofficial@gmail.com

Please include:

  • Your order number

  • A clear photo of the damaged or defective item

  • A photo of the packaging (if applicable)

If the issue is verified, we will work with our fulfilment partner to provide a replacement at no additional cost to you.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost in transit, please contact the shipping carrier directly. We are happy to assist by providing tracking information.

Shipping Delays

Shipping timelines are estimates provided by our third-party carrier. We are not responsible for delays caused by:

  • Carrier issues

  • Customs processing (for international orders)

  • Weather or other unforeseen circumstances

If you have any questions before placing your order, please contact us at atelierarchivesofficial@gmail.com and we’ll be happy to help.

Thank you for supporting Atelier Archives!