Contact information

Contact Us

We’d love to hear from you!

If you have questions about your order, shipping, or any of our products, please reach out using the information below. Because we work with a third-party fulfilment partner, response times may vary slightly during high-volume periods — but we’ll always do our best to assist you as quickly as possible.

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Customer Support Email

Email: atelierarchivesofficial@gmail.com
Response Time: Within 24–48 business hours
Support Hours: Monday – Friday, 9am - 5pm 

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Order Support

If you're contacting us about an order, please include:

• Your full name

• Order number

• Email used at checkout

• A clear description of the issue

• Photos (if reporting damage or defects)

This helps us resolve your request faster.